Refund policy

Return & Refund Policy
Shivansh Enterprises
At Shivansh Enterprises, customer satisfaction is our top priority. If you are not satisfied with your purchase, we offer a straightforward return and refund policy to ensure a hassle-free experience.

1. Eligibility for Returns

  • You may request a return within 7 days of receiving your order.

  • The product must be unused, in its original packaging, and in resellable condition.

  • Items that are damaged due to customer misuse or wear and tear are not eligible for return.

  • Certain products such as customized or personalized items are not eligible for returns.

2. Return Process

  1. Contact our customer support at info@shivashenterpries.com or call 9650114227 within 7 days of delivery.

  2. Provide your order number, product details, and reason for return.

  3. Once your return request is approved, we will provide the return shipping instructions.

  4. You are responsible for return shipping costs, unless the return is due to a defect or wrong item received.

  5. After receiving and inspecting the product, we will process your refund or replacement within 7-10 business days.

3. Refund Policy

  • Refunds will be issued only after successful inspection of the returned product.

  • Refunds will be processed through the original payment method.

  • It may take 5-7 business days for the refund amount to reflect in your account, depending on your bank or payment provider.

  • Shipping charges are non-refundable unless the return is due to our error (wrong/damaged item sent).

4. Exchange Policy

  • Exchanges are available only for defective or incorrect items.

  • If you wish to exchange an item, please contact us within 7 days of delivery.

  • Once we receive the original item, we will ship the replacement at no extra cost.

5. Non-Returnable Items

  • Customized or personalized products.

  • Items on sale or clearance.

  • Used or damaged products (not due to shipping issues).

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  1. Contact us immediately within 48 hours of delivery.

  2. Provide clear photos of the damaged or incorrect item.

  3. We will arrange a replacement or refund based on the issue.

7. Contact Us

For any return or refund-related queries, reach out to us:

Shivansh Enterprises
KH No-88/100, House No-D1-A84, Gali No-5, Mahavir Enclave, New Delhi-110045, Delhi, India
📞 Phone: 9650114227
📧 Email: 

Return & Refund Policy
Shivansh Enterprises
Effective Date: [Insert Date]

At Shivansh Enterprises, customer satisfaction is our top priority. If you are not satisfied with your purchase, we offer a straightforward return and refund policy to ensure a hassle-free experience.

1. Eligibility for Returns

  • You may request a return within 7 days of receiving your order.

  • The product must be unused, in its original packaging, and in resellable condition.

  • Items that are damaged due to customer misuse or wear and tear are not eligible for return.

  • Certain products such as customized or personalized items are not eligible for returns.

2. Return Process

  1. Contact our customer support at shivanshenterprises@gmail.com or call 9650114227 within 7 days of delivery.

  2. Provide your order number, product details, and reason for return.

  3. Once your return request is approved, we will provide the return shipping instructions.

  4. You are responsible for return shipping costs, unless the return is due to a defect or wrong item received.

  5. After receiving and inspecting the product, we will process your refund or replacement within 7-10 business days.

3. Refund Policy

  • Refunds will be issued only after successful inspection of the returned product.

  • Refunds will be processed through the original payment method.

  • It may take 5-7 business days for the refund amount to reflect in your account, depending on your bank or payment provider.

  • Shipping charges are non-refundable unless the return is due to our error (wrong/damaged item sent).

4. Exchange Policy

  • Exchanges are available only for defective or incorrect items.

  • If you wish to exchange an item, please contact us within 7 days of delivery.

  • Once we receive the original item, we will ship the replacement at no extra cost.

5. Non-Returnable Items

  • Customized or personalized products.

  • Items on sale or clearance.

  • Used or damaged products (not due to shipping issues).

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  1. Contact us immediately within 48 hours of delivery.

  2. Provide clear photos of the damaged or incorrect item.

  3. We will arrange a replacement or refund based on the issue.

7. Contact Us

For any return or refund-related queries, reach out to us:

Shivansh Enterprises
KH No-88/100, House No-D1-A84, Gali No-5, Mahavir Enclave, New Delhi-110045, Delhi, India
📞 Phone: 9650114227
📧 Email: info@shivashenterpries.com